Staff Reporter
NAMIBIA Post Limited (NamPost) has provided an update on the ongoing national social grant registration and payment process, assuring the public that operations are progressing well despite minor logistical challenges.
According to NamPost, more than 20% of eligible social grant beneficiaries have been successfully registered and paid within the first three days of the rollout, from 13 to 15 October 2025. The process is being conducted across 300 pay points nationwide, with several regions already ahead of schedule.
While the company acknowledged initial difficulties with its mobile units, it confirmed that all units are now fully operational and have already served more than 5,000 beneficiaries, particularly in the Rundu area.
NamPost explained that the new payment system integrates in-branch and mobile payment units, operating in parallel to improve accessibility. Beneficiaries living beyond a five-kilometre radius of a post office are advised to wait for mobile teams to visit their designated pay points, a procedure that remains unchanged since NamPost took over the service.
The company said that some challenges have arisen due to large numbers of beneficiaries flocking to post offices, disrupting the payment schedule. Additionally, the low quality of pensioner biometrics has led to slower processing times at certain branches, as this round includes both registration and payment.
“Though under pressure, we are confident that we are improving our processes ahead of the next payment cycle in November 2025,” NamPost said in a statement.
NamPost reaffirmed its commitment to delivering services with professionalism, accountability, and compassion, assuring that no eligible beneficiary will be left unserved.
The company also extended its appreciation to the Namibian Police and local and regional authority leaders for their ongoing support throughout the process.
