Author: Madrama James | Published: 3 hours ago
Deputy Minister Mangar Buong| By Madrama James
The Deputy Minister of Interior, Mangar Buong, has urged staff at the Directorate of Immigration, Nationality and Passports to stop handling cash manually, citing complaints from citizens over alleged corruption and unauthorized payments.
Speaking during a courtesy visit by Senior Presidential Envoy Adut Salva to the Directorate on Monday, Buong said reports from the public point to cases of mismanagement and overcharging.
He emphasized that all staff must strictly adhere to the new digital payment system introduced at the Directorate to promote transparency and accountability.
“I would like to strongly urge police personnel and staff of the Directorate of Civil Registry, Nationality, Passports and Immigration to address the concerns that have come to light,” Buong said. “There have been reports of mismanagement and corruption, with citizens claiming that delays in service have pushed some staff to seek illegal means of obtaining money.”
“With the transition to digital payments, staff must refrain from handling cash manually. This is crucial for ensuring transparency and accountability. Our goal is to govern according to the rule of law and ensure citizens receive their services promptly and fairly,” he added.
Buong also noted that poor welfare conditions among armed personnel can contribute to misunderstandings with the public, sometimes leading to accusations of bribery.
“When people are left without water or food during long journeys, citizens may offer small support out of sympathy. Over time, this can be perceived as bribery,” he said. “In every country, welfare is fundamental. Ensuring the well-being of soldiers is key to reducing conflict between personnel and citizens.”
He stressed that timely payment of salaries is essential to maintaining discipline and professionalism.
“Even if the amounts are small, knowing salaries will be paid on time—whether on the 10th, 20th, or 25th of the month—provides stability and reassurance,” Buong said.
Speaking at the same event, Senior Presidential Envoy Adut Salva acknowledged the challenges facing the Directorate and called for gradual reforms, while prioritizing critical services such as passport issuance.
